Delegation That Delivers

A practical framework to ensure work gets done well—without micromanaging.

Most managers fear becoming a micromanager—and ironically, this fear is often what causes ineffective delegation. When you don’t know how to clearly assign work, set expectations, or support people at the right level, you end up stepping in, redoing work, or feeling like it’s faster to do it yourself.

This module teaches you the real skill behind delegation: understanding what each employee needs based on their knowledge and their confidence—and adapting your approach accordingly. You’ll learn how to stop guessing, stop over-supporting or under-directing, and finally delegate in a way that produces results you can trust.

You’ll walk away with a simple but powerful framework you can use for every task, every employee, every time—so work gets done the way you want, without micromanaging and without babysitting.

You’ll learn how to:

• Understand the two essential types of managerial behaviors—directive and supportive—and when to use each

• Assess an employee’s knowledge and confidence before delegating any task

• Apply the “direction dial” and “support dial” so employees get exactly what they need to succeed

• Identify why delegation breaks down—and fix the root issue, not the symptom

• Prevent employees from becoming overly dependent on you for answers

• Increase capability, ownership, and confidence across your team

• Delegate complex or unfamiliar tasks without hovering or worrying

• Reduce rework, frustration, and the mental load of managing others