Planning, Expectations & Goal Setting

Use planning and goal-setting tools to drive consistent execution.

Clear expectations are the foundation of consistent, high-quality work — yet most managers overestimate how clear they’ve actually been. This module teaches you how to plan work effectively, communicate expectations your team can follow, and use goals to eliminate confusion, surprises, and missed deadlines.

You’ll learn why expectations often break down, how different people interpret information differently, and the simple planning habits great managers use to keep teams aligned and accountable.

You’ll discover how to:

• Set expectations your team can confidently act on

• Use SMART goals to create clarity, accountability, and direction

• Align work and priorities in remote, hybrid, or fast-changing environments

• Prevent missed deadlines and “surprise” outcomes

• Anchor performance conversations with measurable goals